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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sylvia

August 8, 2025

5  out of  5
rating by Sylvia
"Just spoke with Doria, State Farm agent and she was absolutely wonderful! Explained my policy in detail, courteous, and gave Mr an amazing quote. Awesome customer service! Thank you Doria!"
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PavSri Channel

August 7, 2025

5  out of  5
rating by PavSri Channel
"Xuan Helped me a very quick and able to understand the need. Only thing is cost is increased every 6 months…"
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Carolyn Smith

August 4, 2025

5  out of  5
rating by Carolyn Smith
"Xuan was amazing and so helpful! I appreciated the extra effort!"
We responded:
"Thank you, Carolyn, for your feedback! We're glad to hear that Xuan was able to assist you and go the extra mile. Your support means a lot to us. "
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Shakti Sonune

August 1, 2025

5  out of  5
rating by Shakti Sonune
"I’ve had a fantastic experience with State Farm – Jonathan Yu’s office. I want to give a special shoutout to Xuan, who has been incredibly helpful, patient, and knowledgeable throughout the process. She took the time to answer all my questions and made sure I understood every detail. Her professionalism and friendly approach truly stood out. Highly recommend this team for anyone looking for reliable insurance support!"
We responded:
"Thank you, Shakti, for your feedback! We're glad to hear that Xuan was able to assist you so effectively and that you found her approach helpful and professional. Your recommendation means a lot to us."
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Tugui Zhu

July 30, 2025

5  out of  5
rating by Tugui Zhu
"今天打电话我的车保险公司咨询了关于异地租车保险问题。刘璇女士完美的解决了我的问题。在此 我想对它说一声感谢 她做得非常的出色"
We responded:
"感谢Tugui Zhu的反馈!很高兴听到刘璇女士为您提供了出色的服务。我们会继续努力为您提供优质的保险服务。"
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Eyram Anaglate

July 30, 2025

5  out of  5
rating by Eyram Anaglate
"Doria Xu was really helpful and answer all my questions, she also went ahead to provide additional information to discount my premium. I was mad at my previous insurance company for increasing premium over the past six month with no accident or claim. Doria managed to calmed me down took a step by step approach to review every detail to give me a good discount. Thank you State Farm and Doria Xu"
We responded:
"We appreciate you, Eyram! Building long-term relationships with our customers is what it’s all about, and we’re so happy to have you as part of our insurance family! "
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Chloe Flanigan

July 25, 2025

5  out of  5
rating by Chloe Flanigan
"Great State Farm office. Always responsive, helpful, and prompt. Xuan was especially helpful in navigating my insurance policy options! Thank you!"
We responded:
"Thank you, Chloe, for your fantastic feedback! We're glad to hear that Xuan was able to assist you effectively with your insurance needs. We appreciate your support and look forward to serving you again."
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Haley Vest

July 23, 2025

5  out of  5
rating by Haley Vest
"I've had very positive experiences with Jonathan Yu's office for more than a decade. I'd recommend them to anyone. I specifically want to call out Franny for being amazing to work with. She consistently goes above and beyond in my interactions with her. She's a total gem!"
We responded:
"Haley, thank you for the fantastic review! We appreciate your feedback!"
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Don Pierce

July 22, 2025

5  out of  5
rating by Don Pierce
"Today I arranged insurance for my fiancés new car. Xuan was a fantastic help, she was very knowledgeable and was also able to speak with my fiancé in her language, Mandarin. I have my personal insurance with this agency also for several years. I would highly recommend them to everyone."
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Nelson Lin

July 15, 2025

5  out of  5
rating by Nelson Lin
"Good service"
We responded:
"Thank you, Nelson, for your feedback! We're glad to hear that you found our service to be good. If you have any questions or need further assistance, feel free to reach out."
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LuSter P Singleton

July 14, 2025

5  out of  5
rating by LuSter P Singleton
"Listen been going there working with Mary for years. Today I had the pleasure working with Jade and am so pleased to say , they provided the same great service. I felt attended to, listen to, accommodated and satisfied. I have really loved —- honestly— this company from the purchase of my home25 years ago to now. Thank you Jade for your time, patience and quality customer service."
We responded:
"Thank you, LuSter, for your thoughtful review and for being a loyal customer over the years. It's great to hear that Jade and Mary have consistently provided you with attentive and accommodating service. We appreciate your trust in us for the past 25 years."
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Bobby T

July 14, 2025

5  out of  5
rating by Bobby T
"Jade is fantastic—knowledgeable, responsive, and truly cares about getting the best for her clients. Highly recommend!"
We responded:
"Thank you, Bobby, for your great feedback! We're glad to hear that Jade has been able to provide you with knowledgeable and responsive service. Your recommendation means a lot to us."
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austin mollett

July 12, 2025

5  out of  5
rating by austin mollett
"Don't be afraid to call, These are very nice helpful people!!! Mary Hazelton was who assisted me and she was fantastic! I'm 21 and knew nothing before calling about insurance and she broke everything down for me and explained it perfectly definitely give these fellas a call folks!😁🙏"
We responded:
"Thank you, Austin, for your kind words and for taking the time to share your experience! We're glad Mary was able to assist you and make things clear. If you have any more questions or need further assistance, feel free to reach out anytime."
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蒋金宝

July 11, 2025

5  out of  5
rating by 蒋金宝
"Great service and helpful advice would ask for her again-xuan liu. Thank you"
We responded:
"Thank you, 蒋金宝, for your feedback! We're glad to hear that Xuan Liu provided you with great service and helpful advice. We look forward to assisting you again in the future. Take care! "
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Martha King

July 11, 2025

5  out of  5
rating by Martha King
"This review is for Mary, one of the best company representatives I've communicated with in quite a while. Following is an email I sent regarding her response/action relating to frustration and concerns I had about my State Farm auto insurance billing being increased $400/year following a crash totally caused by a loaner car that accelerated at a rapid speed after a stop causing it to crash into a tree: Mary, Thank you so much for listening to my concerns and frustrations and for following up as requested and providing the information below (listed in the email not included). Your assistance and professionalism were and are greatly and sincerely appreciated. I've decided I will move forward with the information you provided and hopefully be able to determine a positive resolution to my concerns and frustrations. You are a true asset to the New Albany State Farm team. Martha"
We responded:
"Thank you so much, Martha, for sharing your experience with Mary! We're thrilled to hear that she was able to help you with your concerns and provide the support you needed. Your feedback means a lot to us, and remember, we're always here for you whenever you need us!"
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Engr Sarfaraz Mukhlis

July 10, 2025

1  out of  5
rating by Engr Sarfaraz Mukhlis
"I am very disappointed with my experience with Johnathan, a State Farm agent. He has consistently failed to respond to phone calls and text messages, which is unacceptable when dealing with important insurance matters. As a representative of State Farm, I expected professionalism and clear communication, but unfortunately, that has not been the case. I strongly disagree with how he handles customer service and would not recommend him to others. I hope State Farm takes notice and holds their agents to a higher standard."
We responded:
"Thanks for your feedback! We’d love a chance to talk and make things right—please reach out when you can."
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Zuhayr

July 9, 2025

5  out of  5
rating by Zuhayr
"Was assisted by a fabulous staff member named Vicky who was extremely knowledgeable and knew what she was doing. I appreciate her work dearly and recommend her to others!"
We responded:
"Thank you, Zuhayr, for your review! We're glad to hear that Vicky was able to assist you so effectively. Your recommendation means a lot to us."
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Catalin Dragan

July 8, 2025

5  out of  5
rating by Catalin Dragan
"Thank you, Xuan, for helping me with my renters and auto insurance!"
We responded:
"Your feedback means so much to us! We’re dedicated to providing top-notch service and are so happy to know you feel confident in your coverage. Thank you for choosing our agency! "
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Acsa Columbus

July 8, 2025

5  out of  5
rating by Acsa Columbus
"Nice service!"
We responded:
"Customer satisfaction is our top priority, and your feedback is what keeps us motivated! Thank you for your kind words and for allowing us to serve you!"
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Martin L Tinsley

July 8, 2025

5  out of  5
rating by Martin L Tinsley
"Xuan was very helpful polite courteous and to the point the time takened to explain my questions and concerns especially with the problem of the app was very appreciative great customer service thank you State farm"
We responded:
"Thank you for your kind words, Martin! We strive to provide excellent service and are glad to hear about your positive experience with us. Please don't hesitate to reach out if you need anything in the future."
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Eva Zheng

July 7, 2025

5  out of  5
rating by Eva Zheng
"非常感谢Jake的回电和细心解答我的疑问,"
We responded:
"感谢Eva Zheng的反馈!很高兴听到Jake能够帮助您解答疑问。我们始终致力于提供优质的服务。"
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Solomon Awusah

July 2, 2025

5  out of  5
rating by Solomon Awusah
"Very pleasant and I was satisfied with the service"
We responded:
"Thank you, Solomon, for your feedback and the 5-star rating. I'm glad to hear you were satisfied with the service!"
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Wenqiang Luo

July 1, 2025

5  out of  5
rating by Wenqiang Luo
"刘璇服务的很棒 哈哈哈"
We responded:
"感谢您的评价,Wenqiang Luo!很高兴听到您对刘璇的服务感到满意。我们期待继续为您提供优质的服务。"
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Ashley Dooley

June 28, 2025

5  out of  5
rating by Ashley Dooley
"Michelle was amazing! Her customer service is top notch! She explained everything in detail and made the transition to new insurance so easy!"
We responded:
"Thank you, Ashley, for your feedback! It's great to hear that Michelle provided you with excellent service and made your transition smooth. We appreciate your support and look forward to assisting you in the future."
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Angelo Pampanini

June 27, 2025

5  out of  5
rating by Angelo Pampanini
"I had spoken to Torri. She was such a pleasure to work with answering every question, even the stupid ones. 😂 Thank you so much, Torri. I'll be calling you Monday."
We responded:
"Thank you, Angelo, for your review! We're glad to hear that Torri was able to assist you with all your questions. We look forward to your call on Monday."